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Extended restoration due to IP block routing updates

Dear valued clients,

We are writing to let you know that we have encountered unexpected issues with our IP block routing infrastructure. Our engineering teams are actively working on a resolution, but due to the complexity of the problem, the maintenance window will be longer than initially planned.

We sincerely apologise for the inconvenience this is causing — both now and throughout the downtime. Please be assured that restoring your services safely and reliably is our absolute priority.

                Service extension for all affected clients
                
                    Once services are fully back online, every day of downtime will be added to your service period at no extra cost. We will notify you with the exact extension details after restoration is complete.

We are working hard — our entire infrastructure team is fully dedicated to resolving this as quickly as possible. We will provide regular updates here.

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